Shipping policy

Questions? Email support@somaisusa.com or call (307) 448-6940

 

1.  Order Processing

All orders are processed and shipped within 1 to 3 business days using a fully tracked courier service. Our couriers include USPS, UPS, and FedEx.

Processing times may vary by brand — please see Section 5 for brand-specific exceptions.

 

Order Confirmation

As soon as you place your order you will receive a confirmation email confirming we have received your order and pre-authorized your credit card.

• We immediately contact our suppliers to confirm stock and availability.
• If your item is on backorder or unavailable, we will void the pre-authorization and notify you by email.
• If your item is available for immediate shipment (within 3 business days), we will process the charge and submit the order for shipment.

 

Order Shipment

• In-stock orders ship within 5 business days from the date of your order.
• Tracking information will be sent to your email within 24 hours of your order leaving the warehouse.
• If you have not received tracking within 6 business days, please contact us at support@somaisusa.com.

 

2.  Shipping Times

All shipping times are estimates and are not guaranteed. Estimated delivery times are as follows:

• Processing & dispatch: 1–3 business days
• Transit after dispatch: 3–7 business days
• Estimated total delivery: 4–10 business days

 

Shipping times may vary based on the brand and whether the item is made to order. Please check the individual product page for any exceptions.

 

If a customer cancels an order because it has not arrived within the estimated timeframe, the customer is responsible for all associated shipping charges, warehouse storage costs, and any other fees related to the order. Please contact us before escalating — we are always here to help resolve any issue.

 

3.  Shipping Options

We offer three delivery options. Availability may vary by product and location.

 

Curbside Delivery — Free

Our standard option is always completely free. Your item is delivered to the curb or front of your property. Estimated arrival: 4–10 business days after your order is placed.

 

Threshold Delivery

Your item is brought onto your porch, into a covered entryway, or into a garage area. Additional charges may apply — see product page for pricing.

 

White Glove Delivery

Full-service delivery includes placement in your room of choice, minor assembly, and removal of all packaging. Additional charges apply — see product page for pricing.

 

4.  Address Changes & International Shipping

Changing Your Delivery Address

If your order has already been processed or shipped and you need to change the delivery address, contact us as soon as possible. Please note:

• Address changes may cause delivery delays.
• Any additional freight charges resulting from an address change are the responsibility of the customer. No exceptions.

 

International Shipping

We do not ship outside the United States as a general rule. Some exceptions apply:

• If our website allows you to complete checkout with an international shipping address, your order will be fulfilled.
• Select products are available for delivery to Canada. Please check individual product pages for availability.

 

5.  Brand-Specific Shipping Notes

FitFormer

• Orders ship factory-direct to your door within 7 business days of payment.
• Any delay beyond 7 business days will be communicated within 3 business days.
• Tracking information is provided once the shipment is dispatched.
• Free shipping within the contiguous 48 states. Additional charges may apply for Alaska, Hawaii, and international destinations.

 

The Core Collab

• In-stock orders ship within 3–5 business days from the Fort Worth, Texas warehouse.
• Free shipping to all 48 contiguous states is included.
• Custom orders (frame finish, upholstery, branding) carry an 8–12 week lead time.
• Tracking is shared with you once the order leaves the warehouse.

 

PE Pilates (pepilates.com)

Shipping times and options for PE Pilates products may vary by item. Please refer to the individual product pages or contact us at support@somaisusa.com for details specific to your order.

 

Contact Us

 

Business: Somais

Email: support@somaisusa.com

Phone: (307) 448-6940

Hours: Monday–Friday, 9am–5pm EST

support@somaisusa.com  |  (307) 448-6940  |  Mon–Fri 9am–5pm EST