The Core Collab:The Core Collab: You can return your reformer within 14 days of delivery. Contact us first at support@somaisusa.com and we’ll send a prepaid return label.

Restocking fee: 25% of the purchase price . This covers return freight, inspection and repackaging. There are no other return charges.

The remainder is refunded to your original payment method within 5-7 business days of us receiving the unit.

The reformer must be returned in its original packaging with no damage beyond normal handling.

Arrived damaged or defective? Report it within 24 hours of delivery. We’ll replace it at no cost and cover all return shipping, with no restocking fee. Returns may be accepted within 14 days of delivery provided the product is unused and in its original condition. Contact Somais before returning any product. Return shipping is the customer’s responsibility.

Warranty: 10-year warranty on the frame and 3-year warranty on springs and accessories, where applicable to this product.

Questions? Email support@somaisusa.com or call (307) 448-6940.

In-stock products are typically dispatched within 5 to 7 business days of purchase. Once dispatched, please allow additional time for transit and delivery scheduling.

Custom orders typically take 8 to 12 weeks.

Free shipping is available to the 48 contiguous United States. For Alaska, Hawaii, and other locations, please contact us for a shipping quote.

Tracking: You’ll receive tracking information once your order ships.

Delivery: Deliveries are scheduled Monday to Friday, so please make sure an adult is available to receive your order. Please inspect your delivery for damage or missing items and contact us right away if there is a problem.

Delivery times are estimates and may vary depending on the product, destination, and carrier.

We don't just sell equipment; we sell the peace of mind that comes with it. If you have any questions about safety, assembly or just want to know if this is right for your space, we're here. We treat every question as if it were coming from our own family.

Contact Us at 307-448-6940 or email at support@somaisusa.com

Our Commitment to Competitive Pricing

At Somais USA, we're dedicated to offering the best value on premium Pilates equipment. We work directly with our suppliers and operate under strict Minimum Advertised Pricing (MAP) guidelines, helping maintain a level playing field while ensuring you always get a fair deal.

How Our Price Match Policy Works

If you find a lower price for the same item at another authorized online dealer prior to making your purchase, we'll verify it and discount your order to match.

Important: Price match requests must be submitted and approved before you place your order. We are unable to honor price match requests after a purchase has been completed.

How to Request a Price Match

To request a discount under our Price Match Policy, follow these steps before placing your order:

1. Email us at support@somaisusa.com prior to making your purchase
2. Include the link to the product on our website
3. Include the competing product link from an authorized dealer where the lower price is displayed
4. Our team will verify the competing retailer is an authorized dealer for that brand and confirm compliance with brand MAP policies

If everything checks out, we'll issue a discount for the price difference and provide a custom checkout link to complete your order at the matched price.

Terms and Conditions

To keep things fair, our Price Match Policy applies under these conditions:

• The price match request must be submitted and approved before you place your order — no exceptions
• The competing retailer must be an authorized dealer for that specific brand (we verify this directly with the manufacturer when needed)
• The competitor's item must be in stock and identical (same brand, model, color, configuration, and accessories)
• Only authorized online retailers qualify — no physical retail stores
• Promotional offers like coupons, rebates, BOGO deals, clearance, closeouts, and holiday promotions are not eligible
• Third-party marketplaces like Amazon, Walmart, eBay, and similar platforms do not qualify
• Unauthorized dealers, gray market sellers, and MAP-violating retailers do not qualify
• The price match covers item price plus shipping (sales tax is excluded and calculated at checkout based on your shipping address)
• We reserve the right to decline price match requests that violate manufacturer MAP policies

Want to Confirm Before Buying?

If you'd like to confirm whether we can match a competitor's price before placing your order, reach out to us first — that's exactly what this policy is designed for. We're available Monday–Friday, 9:00 AM–5:00 PM EST and typically respond within one business day.

Phone: (307) 448-6940
Email: support@somaisusa.com

Our Promise to You

At Somais USA, providing competitive value and peace of mind is part of everything we do. We only match prices from authorized dealers because we believe in protecting the brands we carry and ensuring you receive a genuine, warranty-backed product with full manufacturer support.

If you have any questions about our pricing or need help with a price match request, we're here to help.

Somais USA
Phone: (307) 448-6940
Email: support@somaisusa.com