FitFormer: Every FitFormer ships with a 1-year warranty on parts and workmanship. Have a question before you buy? Call us: (307) 448-6940 as we treat every customer like family.

The Core Collab: Damage must be reported within 24 hours of delivery. Return requests are handled case by case — contact us before returning anything. 10-year frame warranty, 2-year warranty on moving parts.

PE Pilates: Return window varies by product — check your product page for specifics.

All returns must be unopened and unused. Return shipping is the customer's responsibility. Questions? Email support@somaisusa.com or call (307) 448-6940.

FitFormer: Ships factory-direct within 7 business days. Free shipping to the contiguous 48 states.

The Core Collab: Ships within 3–5 business days from Fort Worth, TX. Free shipping to the contiguous 48 states. Custom orders: 8–12 weeks.

PE Pilates: Shipping times vary by product — see product page for details.

All orders ship via USPS, UPS, or FedEx with full tracking. Curbside delivery is always free. White Glove delivery available on select products — contact us for details.

We don't just sell equipment; we sell the peace of mind that comes with it. If you have any questions about safety, assembly or just want to know if this is right for your space, we're here. We treat every question as if it were coming from our own family.

Contact Us at 307-448-6940 or email at support@somaisusa.com

Our Commitment to Competitive Pricing

At Somais USA, we're dedicated to offering the best value on premium Pilates equipment. We work directly with our suppliers and operate under strict Minimum Advertised Pricing (MAP) guidelines, helping maintain a level playing field while ensuring you always get a fair deal.

How Our Price Match Policy Works

If you find a lower price for the same item at another authorized online dealer prior to making your purchase, we'll verify it and discount your order to match.

Important: Price match requests must be submitted and approved before you place your order. We are unable to honor price match requests after a purchase has been completed.

How to Request a Price Match

To request a discount under our Price Match Policy, follow these steps before placing your order:

1. Email us at support@somaisusa.com prior to making your purchase
2. Include the link to the product on our website
3. Include the competing product link from an authorized dealer where the lower price is displayed
4. Our team will verify the competing retailer is an authorized dealer for that brand and confirm compliance with brand MAP policies

If everything checks out, we'll issue a discount for the price difference and provide a custom checkout link to complete your order at the matched price.

Terms and Conditions

To keep things fair, our Price Match Policy applies under these conditions:

• The price match request must be submitted and approved before you place your order — no exceptions
• The competing retailer must be an authorized dealer for that specific brand (we verify this directly with the manufacturer when needed)
• The competitor's item must be in stock and identical (same brand, model, color, configuration, and accessories)
• Only authorized online retailers qualify — no physical retail stores
• Promotional offers like coupons, rebates, BOGO deals, clearance, closeouts, and holiday promotions are not eligible
• Third-party marketplaces like Amazon, Walmart, eBay, and similar platforms do not qualify
• Unauthorized dealers, gray market sellers, and MAP-violating retailers do not qualify
• The price match covers item price plus shipping (sales tax is excluded and calculated at checkout based on your shipping address)
• We reserve the right to decline price match requests that violate manufacturer MAP policies

Want to Confirm Before Buying?

If you'd like to confirm whether we can match a competitor's price before placing your order, reach out to us first — that's exactly what this policy is designed for. We're available Monday–Friday, 9:00 AM–5:00 PM EST and typically respond within one business day.

Phone: (307) 448-6940
Email: support@somaisusa.com

Our Promise to You

At Somais USA, providing competitive value and peace of mind is part of everything we do. We only match prices from authorized dealers because we believe in protecting the brands we carry and ensuring you receive a genuine, warranty-backed product with full manufacturer support.

If you have any questions about our pricing or need help with a price match request, we're here to help.

Somais USA
Phone: (307) 448-6940
Email: support@somaisusa.com